Zoom AI Companion — privacy & data policy

Provider: Zoom. PromptPrivacy score: 71/100. Last verified July 26, 2026.

What happens to your data?

Zoom processes your data to provide its services, including intelligent features, but explicitly excludes your communications content from being used to train AI models. Your data may be shared with vendors, corporate affiliates, or third-party integrations as authorized by your account owner, and it is subject to the privacy controls managed by your organization.

Does it train on your data?

Zoom explicitly states it does not use audio, video, chat, screen sharing, attachments, or other communications-like Customer Content to train its or its third-party artificial intelligence models.

Can you opt out?

Yes, users can opt out of marketing communications, third-party cookies, and manage diagnostic data preferences. Account owners can also control feature enablement and third-party app access.

Data retention

Personal data is retained for as long as required to engage in the uses described in the policy, unless a longer period is required by law, based on the ongoing relationship, legal obligations, or legal position.

Encryption & security

The policy mentions that Zoom Email is designed to be end-to-end encrypted by default for active users and mentions Advanced Chat Encryption, but does not provide specific industry-standard certifications like SOC 2 or ISO 27001.

Is it safe for work?

Yes, the service provides enterprise-grade controls, administrative management, and explicit prohibitions against using customer content for AI model training, making it suitable for business use.

Source policy: https://explore.zoom.us/en/privacy/