Zoom AI Companion — privacy & data policy

Provider: Zoom. PromptPrivacy score: 70/100. Last verified November 01, 2026.

What happens to your data?

Zoom processes customer content such as meeting audio, video, messages, and transcripts solely to provide features, including intelligent AI features. Your communications content is not used to train AI models, and Zoom staff cannot access it without account owner authorization or legal requirement. Enterprise account owners retain oversight and control over generated content and permissions.

Does it train on your data?

Does not train on your content. Zoom explicitly states that it does not use audio, video, chat, screen sharing, attachments, or other communications-like Customer Content to train Zoom's or third-party artificial intelligence models.

Can you opt out?

Not applicable. Zoom does not train artificial intelligence models on your communications content by default.

Data retention

Zoom retains personal data for as long as necessary to provide services and carry out the purposes outlined in the policy, or as required by law. Retention is evaluated based on account active status, user deletions, and legal compliance requirements.

Encryption & security

Not specified for Zoom AI Companion. The policy notes end-to-end encryption for Zoom Email and an Advanced Chat Encryption option, but does not detail transit/rest encryption standards or third-party security certifications for AI processing.

Is it safe for work?

Yes. Zoom provides an explicit contractual commitment that customer communication content is not used to train AI models. Enterprise administrators also have extensive control over features, recording permissions, and generated content.

Source policy: https://explore.zoom.us/en/privacy/