Zoom AI Companion — privacy & data policy

Provider: Zoom. PromptPrivacy score: 76/100. Last verified August 26, 2026.

What happens to your data?

Zoom processes customer communications and metadata to deliver meetings, messaging, and AI Companion features under the direction of the account administrator. Customer content is never used to train artificial intelligence models. Information is shared with service providers under contractual safeguards, and with other meeting participants based on host settings.

Does it train on your data?

Zoom does not use customer content—including audio, video, messaging, screen sharing, whiteboards, attachments, or reactions—to train Zoom's or any third-party artificial intelligence models.

Can you opt out?

Yes. Users can manage diagnostic data preferences, opt out of marketing communications, and decline advertising trackers via cookie preferences or Global Privacy Control (GPC). Intelligent AI features can be enabled or disabled by account administrators.

Data retention

Personal data is retained for as long as necessary to maintain the ongoing customer relationship, provide Zoom products and services, resolve disputes, and comply with legal requirements. Enhanced biometric feature data (such as voiceprints or facial geometry) is deleted when no longer necessary or within two years of the user's last interaction.

Encryption & security

Zoom Email between active users is end-to-end encrypted by default, and account owners can enable Advanced Chat Encryption for messaging. Specific transit/at-rest encryption standards or third-party certifications are not elaborated in this statement.

Is it safe for work?

Yes. Zoom provides strong administrative governance and explicitly states that customer meeting content, video, audio, and attachments are not used to train AI models.

Source policy: https://explore.zoom.us/en/privacy/