Salesforce Einstein — privacy & data policy

Provider: Salesforce. PromptPrivacy score: 54/100. Last verified August 26, 2026.

What happens to your data?

Salesforce collects and processes personal data to deliver, optimize, and secure its services, manage customer accounts, and fulfill contracts. Data may also be shared with affiliates, partners, and service providers for operational, analytical, and marketing purposes. For enterprise customer data processed in the cloud, terms are primarily governed by processor agreements such as a Data Processing Addendum.

Does it train on your data?

Not specified in the provided text.

Can you opt out?

Yes, users can opt out of interest-based advertising cookies, certain third-party disclosures, and marketing communications. Data subjects can also submit requests to opt out or exercise other privacy rights via a web form or by emailing privacy@salesforce.com.

Data retention

Not specified in the provided text.

Encryption & security

Not specified in the provided text.

Is it safe for work?

Salesforce operates with enterprise-grade data protection mechanisms (including Data Processing Addenda and Processor Binding Corporate Rules) when acting as a processor on behalf of business customers. However, AI-specific data handling and Einstein trust layer terms are not detailed in this general policy document.

Source policy: https://www.salesforce.com/company/privacy/