Salesforce Einstein — privacy & data policy

Provider: Salesforce. PromptPrivacy score: 54/100. Last verified October 18, 2026.

What happens to your data?

Salesforce collects and processes personal information for service delivery, customer support, marketing, security monitoring, and business operations. When processing business customer data within cloud services, Salesforce acts as a data processor governed by separate enterprise data protection agreements.

Does it train on your data?

Not specified. The provided text does not outline specific policies regarding generative AI model training or use of prompts.

Can you opt out?

Yes, users can manage cookie settings for interest-based advertising via website preference centers and submit requests to opt out of certain disclosures or personal data processing by contacting privacy@salesforce.com.

Data retention

Not specified in the provided text. The policy mentions that retention details are covered in a dedicated section of the full Privacy Statement, but timeframes are not included in this excerpt.

Encryption & security

Not specified. The text mentions security monitoring, multi-factor authentication, and trust documentation, but does not detail encryption standards (such as at-rest/in-transit encryption) or specific compliance certifications.

Is it safe for work?

Yes, Salesforce provides enterprise-grade data protection frameworks, including Data Processing Addendums, EU/UK Binding Corporate Rules, and Data Privacy Framework certifications for customer data processed under enterprise contracts.

Source policy: https://www.salesforce.com/company/privacy/