Qwen — privacy & data policy

Provider: Alibaba. PromptPrivacy score: 55/100. Last verified October 18, 2026.

What happens to your data?

Your prompts and uploads are sent to Alibaba Cloud in Singapore to generate responses and are deleted by the model infrastructure upon completion. However, Qwen retains account details, conversation context, and de-identified content or feedback for service operation and model training. Data may also be shared with corporate affiliates and third-party service providers.

Does it train on your data?

Qwen uses de-identified user content and feedback data to train and improve AI models. The policy states that raw, direct input data is not used to train models.

Can you opt out?

You can opt out of marketing communications via unsubscribe links and delete your account in the settings. Opting out of other processing activities or withdrawing consent requires submitting a request to privacy@qwen.com.

Data retention

Personal data is kept for as long as necessary to provide services and fulfill legal or operational needs. For AI processing, Alibaba Cloud Singapore acts as the model provider and promptly deletes input data once generation is complete. Account deletion can be performed via settings, though residual data may be retained if required for legal obligations or dispute resolution.

Encryption & security

Personal data is protected using encryption both in transit and at rest. Additional security measures include access controls, logging, vulnerability management, and malware protection.

Is it safe for work?

Exercise caution when handling sensitive workplace information. While data is encrypted in transit and at rest and inference inputs are deleted by the large model provider, de-identified content may be used for model training and this policy lacks distinct enterprise data governance controls.

Source policy: https://qwen.ai/privacypolicy