Otter.ai — privacy & data policy

Provider: Otter.ai. PromptPrivacy score: 43/100. Last verified August 26, 2026.

What happens to your data?

Otter.ai collects meeting audio, transcripts, screenshots, and device data to provide meeting assistant and transcription services. It uses transcripts and de-identified audio to train its proprietary AI models, and shares data with cloud hosts, AI contractors, and advertising partners. Enterprise accounts operate under customer-directed agreements where Otter acts solely as a data processor.

Does it train on your data?

Otter.ai trains its proprietary AI technology on transcriptions (which may contain personal information) and de-identified audio recordings. It also shares data with third-party artificial intelligence service providers and data labeling vendors for annotation and model improvement.

Can you opt out?

Users can opt out of targeted advertising and the sale of personal information using the footer link on Otter's website. Users can also object to processing or withdraw consent by emailing privacy@otter.ai, though there is no explicit self-serve toggle detailed specifically to exclude transcript data from AI training.

Data retention

Otter.ai retains personal information for as long as necessary to fulfill the purposes described in the policy or to comply with applicable legal obligations. When data is deleted, Otter states that it takes steps to permanently delete electronic files and make them irrecoverable.

Encryption & security

The policy notes that Otter maintains physical, administrative, and technical safeguards to protect information integrity and confidentiality. However, specific encryption protocols (such as in-transit TLS or at-rest AES) and third-party certifications are not specified in the text.

Is it safe for work?

Otter is relatively safe for business use when deployed under an Otter Business or enterprise agreement, where Otter acts as a data processor following enterprise instructions. For individual or consumer accounts, user transcripts and de-identified audio may be used for AI model training and shared with advertising vendors, posing risks for confidential workplace data.

Source policy: https://otter.ai/privacy-policy