Otter.ai — privacy & data policy

Provider: Otter.ai. PromptPrivacy score: 42/100. Last verified July 26, 2026.

What happens to your data?

Otter.ai collects your meeting audio, transcripts, and usage data to provide their services and improve their AI models. Your data may be shared with various third-party service providers, including cloud storage, analytics, and advertising partners, and may be used to train their AI technology.

Does it train on your data?

Otter.ai uses meeting and uploaded information, including transcriptions, to train their proprietary AI technology, though they state they use de-identified audio recordings for this purpose.

Can you opt out?

Yes, users can opt out of the sale of their personal information and targeted advertising via a link in the website footer. Users can also object to processing based on legitimate interests.

Data retention

Otter.ai stores all Personal Information for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required to do so by law or in order to comply with a regulatory obligation.

Encryption & security

The policy states they maintain physical, administrative, and technical safeguards to protect information, but does not name specific industry certifications like SOC 2 or ISO 27001.

Is it safe for work?

Potentially safe for enterprise use, as the policy explicitly mentions enterprise service agreements where the enterprise customer acts as the data controller and controls the processing of employee data.

Source policy: https://otter.ai/privacy-policy