Otter.ai — privacy & data policy
Provider: Otter.ai. PromptPrivacy score: 40/100. Last verified November 01, 2026.
What happens to your data?
When you use the service, Otter.ai records and processes your meeting audio, automated screenshots, transcripts, and account details to generate summaries and speaker identifications. This data is shared with cloud infrastructure, AI service partners, and data labeling vendors, and may be used to train proprietary AI models. Certain device and tracking details are also shared with marketing and analytics partners.
Does it train on your data?
Trains on your content by default. Otter.ai uses meeting transcripts (which may include personal information) and de-identified audio recordings to train its proprietary AI systems, and shares data with third-party labeling providers to create training sets.
Can you opt out?
Not specified. While users can submit general objections to data processing under legitimate interests, the policy does not state whether or how users can specifically opt out of AI model training.
Data retention
Otter.ai retains personal data for as long as necessary to fulfill the purposes detailed in its policy or to meet legal and regulatory obligations. When information is deleted, electronic records are permanently removed to render them irrecoverable.
Encryption & security
Otter.ai states that it employs physical, administrative, and technical safeguards to protect personal information. However, specific encryption standards (like TLS or AES) and security certifications are not detailed in the policy text.
Is it safe for work?
Consumer and standard tiers carry privacy risks for confidential workplace discussions because transcripts and de-identified audio are used to train proprietary AI and shared with third-party labeling vendors. However, Otter Business and enterprise agreements provide stronger enterprise protections where Otter.ai operates strictly as a data processor under the organization's instructions.
Source policy: https://otter.ai/privacy-policy