Loom AI — privacy & data policy

Provider: Atlassian. PromptPrivacy score: 70/100. Last verified August 26, 2026.

What happens to your data?

Customer data is hosted on secure cloud infrastructure (such as AWS and Microsoft Azure) with role-based access controls and zero-trust verification. Data is encrypted both in transit and at rest and kept logically segregated from other customers. System activity is continuously logged, audited, and tested against security standards.

Does it train on your data?

Not specified in this technical and organizational security measures document.

Can you opt out?

Not specified for AI model training. However, data subjects have the right to request access, correction, and deletion of their personal data in accordance with applicable privacy laws.

Data retention

Not specified. The policy indicates that internal standards govern data retention and destruction across data categories, but specific retention timelines are not provided.

Encryption & security

Customer Data is encrypted at rest using AES-256 and in transit across public networks using TLS 1.2+ with Perfect Forward Secrecy (PFS). Full disk encryption is applied to drives and databases, backed by regular testing and key management controls.

Is it safe for work?

Yes. Atlassian maintains strong enterprise security measures, including SOC 2 and ISO 27001 compliance, AES-256 encryption, Zero Trust access controls, and formal Data Processing Addendums.

Source policy: https://www.loom.com/security