HeyGen — privacy & data policy

Provider: HeyGen. PromptPrivacy score: 67/100. Last verified August 26, 2026.

What happens to your data?

HeyGen collects your account details, usage data, and media inputs (scripts, voice, videos) to create AI-generated video content. By default, your inputs may be used to train and improve HeyGen's AI models unless you submit an opt-out request via email. Your data is shared with cloud, AI, and infrastructure service providers under contract and can be deleted upon request.

Does it train on your data?

HeyGen collects user inputs—including text, voice recordings, scripts, images, and videos—and uses them to train and enhance the AI models that power its services (such as avatar generation). Users can opt out of this training by contacting privacy@heygen.com.

Can you opt out?

Yes. You can opt out of AI model training by sending an email request to privacy@heygen.com. You can also opt out of marketing emails using the unsubscribe link and manage cookies via browser controls.

Data retention

HeyGen retains personal information for as long as necessary to provide services, administer accounts, or fulfill legal obligations. When you delete content or your account, HeyGen aims to process the request within 72 hours. Data remains in disaster recovery backups for up to 60 days before being automatically and permanently erased.

Encryption & security

HeyGen states that it implements suitable physical, electronic, and managerial procedures to safeguard personal data, but specific encryption standards (such as TLS in transit or AES-256 at rest) and third-party certifications are not specified in the text.

Is it safe for work?

HeyGen is suitable for workplace use provided enterprise teams execute a separate business contract and Data Processing Agreement (DPA), under which HeyGen acts strictly as a data processor. For standard individual or consumer accounts, user inputs (scripts, videos, voice) are subject to model training by default unless an opt-out request is emailed to support.

Source policy: https://www.heygen.com/privacy-policy