HeyGen — privacy & data policy

Provider: HeyGen. PromptPrivacy score: 68/100. Last verified July 26, 2026.

What happens to your data?

HeyGen collects your account information and the content you create to provide their video generation services. They may use your uploaded content to train their AI models unless you opt-out, and they share data with third-party service providers to help run their platform.

Does it train on your data?

User inputs (text, voice, scripts, images, videos) may be used to train and enhance models, but users can opt-out by contacting privacy@heygen.com.

Can you opt out?

Yes, you can opt-out of model training and marketing by emailing privacy@heygen.com.

Data retention

Data is kept as long as needed to provide services or administer accounts. Upon account deletion, data is kept in backups for 30 days before permanent erasure.

Encryption & security

The policy mentions they have put in place suitable physical, electronic, and managerial procedures to safeguard information, but does not explicitly name specific encryption standards or certifications like SOC 2 or ISO 27001.

Is it safe for work?

Yes, the service provides enterprise-grade controls, including Data Processing Agreements (DPAs) and clear distinctions between controller and processor roles, making it suitable for business use.

Source policy: https://www.heygen.com/privacy-policy