ElevenLabs — privacy & data policy

Provider: ElevenLabs. PromptPrivacy score: 65/100. Last verified August 26, 2026.

What happens to your data?

ElevenLabs collects your account details, voice recordings, and text inputs to generate synthetic audio, verify voice identity, and deliver its services. Your content may be used to train and improve AI models unless you opt out in your account settings. Data is stored with third-party cloud providers (primarily in the US, Netherlands, and Singapore) and retained according to defined operational and legal timelines.

Does it train on your data?

ElevenLabs processes user inputs (text, audio recordings, video content), outputs, preferences, feedback, and metadata to research, develop, and train its AI models. Training datasets are designed to disassociate or remove identifying information. Users can opt out of having their personal data used for training at any time via their account settings.

Can you opt out?

Yes. Users can opt out of having their personal data used for AI model training at any time by navigating to the 'Data use' menu within the 'Terms and Privacy' section of their account settings. Users can also opt out of promotional emails, push notifications, and targeted marketing cookies.

Data retention

General personal data is retained for as long as necessary to fulfill the purposes of processing, comply with legal requirements, or resolve disputes. Data generated about your voice and biometric verification data is retained for a maximum of 3 years following your last interaction or termination of the relationship. Users can also request account closure and data deletion through their account settings.

Encryption & security

The policy states that ElevenLabs implements reasonable security measures to protect personal data and directs users to https://compliance.elevenlabs.io/ for up-to-date measures and audit certifications, though specific encryption standards (like in-transit or at-rest protocols) are not detailed within the policy text itself.

Is it safe for work?

Standard consumer accounts are subject to AI model training by default (unless opted out) and moderation review. However, ElevenLabs provides enterprise contracts governed by a Data Processing Addendum (DPA) where ElevenLabs acts strictly as a data processor, making enterprise tiers suitable for corporate and commercial use.

Source policy: https://elevenlabs.io/privacy