Deepgram — privacy & data policy

Provider: Deepgram. PromptPrivacy score: 45/100. Last verified August 26, 2026.

What happens to your data?

Deepgram collects registration information, communications, and uploaded content to deliver its speech-to-text and AI services. Usage data and identifiers may be shared with service providers, analytics tools, and third-party advertising partners for marketing purposes. Customer enterprise data is processed and stored on U.S. servers strictly according to business customer agreements.

Does it train on your data?

Not specified. The privacy policy does not explicitly state whether user inputs, audio recordings, or customer data are used to train or fine-tune Deepgram's speech recognition and deep learning models. It notes that User Content is used to provide the Service and Customer Data is processed solely on behalf of and under the instructions of the customer.

Can you opt out?

Users can opt out of marketing emails via standard unsubscribe links and limit tracking cookies or targeted advertising through browser controls and ad network portals. Residents of California and Nevada can email security@deepgram.com to exercise statutory opt-out rights. Opting out of AI model training is not specified.

Data retention

Personal information is retained for as long as necessary to fulfill Deepgram's business purposes, unless a different retention period is required or permitted by law. Customer Data uploaded to the platform is retained, stored, and deleted according to the specific contract established with the business customer. Data is stored on servers in the United States.

Encryption & security

Deepgram states that it implements appropriate technical and organizational security measures to protect personal data against unauthorized access, disclosure, or loss. However, specific encryption standards (such as TLS in transit or AES-256 at rest) and compliance certifications are not detailed directly within the policy text.

Is it safe for work?

Yes, provided that organizations operate under an enterprise contract and Data Processing Agreement (DPA). Under business agreements, Deepgram operates as a data processor/service provider under GDPR and CCPA, committing to process customer data solely on instruction.

Source policy: https://deepgram.com/privacy