Character.AI — privacy & data policy

Provider: Character Technologies. PromptPrivacy score: 38/100. Last verified July 26, 2026.

What happens to your data?

Character.AI collects your personal information, chat history, and voice data to operate their services and train their AI models. They share this information with various third-party vendors, advertising partners, and affiliates, and may retain certain content like public characters even after you delete your account.

Does it train on your data?

The policy states that information is used to analyze, maintain, improve, and customize the Services, including to train artificial intelligence and machine learning models.

Can you opt out?

Yes, users can exercise rights such as objecting to processing or requesting deletion by contacting privacy@character.ai or using the support request form.

Data retention

Kept for the time necessary for the purposes for which it is processed or as otherwise described at the time of collection, unless a shorter period is required by law. Publicly shared Characters may be retained indefinitely even after account deletion.

Encryption & security

Not specified.

Is it safe for work?

Not recommended for sensitive business use due to the broad data collection, usage for model training, and lack of specific enterprise-grade security guarantees in the policy.

Source policy: https://character.ai/privacy