Character.AI — privacy & data policy

Provider: Character Technologies. PromptPrivacy score: 34/100. Last verified August 26, 2026.

What happens to your data?

Character.AI collects your account details, chats, voice recordings, uploaded media, and device usage to operate the platform and train AI models. Your information is shared with service vendors, affiliates, and advertising/analytics partners to serve targeted ads. While you can delete your account, public characters you built may remain on the platform indefinitely.

Does it train on your data?

User data—including chat communications, submitted content, voice recordings, and technical interactions—is explicitly collected and processed to analyze, improve, customize services, develop new algorithms, and train Character.AI's artificial intelligence and machine learning models.

Can you opt out?

Users can unsubscribe from marketing emails and manage browser cookies. However, general opt-outs for data processing, targeted advertising, and model training are not provided universally and must be requested under applicable regional laws via support request.

Data retention

Character.AI retains user data for as long as necessary to fulfill processing purposes, comply with legal obligations, resolve disputes, and enforce agreements. If a user creates a Character made available to others, Character.AI reserves the right to preserve that Character and keep it active even if the creator deletes their account and data.

Encryption & security

Not specified. The policy does not provide details regarding encryption standards (such as TLS or AES) or independent security certifications.

Is it safe for work?

No. Character.AI processes chat conversations and submitted files for AI model training and targeted advertising, lacks published enterprise security commitments, and retains public character data even upon account deletion.

Source policy: https://character.ai/privacy