Atlassian Intelligence — privacy & data policy

Provider: Atlassian. PromptPrivacy score: 57/100. Last verified August 26, 2026.

What happens to your data?

Atlassian collects account details, product usage telemetry, device information, and support interactions to deliver, secure, and personalize its services. Content provided in enterprise products is processed on behalf of your organization under a Data Processing Addendum. Support inquiries and de-identified, aggregated usage data may be used to improve services and train machine learning models.

Does it train on your data?

Atlassian uses customer support inquiries, crash data, and de-identified, aggregated content to develop, train, and fine-tune machine learning and artificial intelligence models. Content processed directly inside products on behalf of enterprise customers is handled under processor terms and applicable data contribution settings.

Can you opt out?

You can opt out of promotional emails, marketing communications, and targeted cross-context advertising via account preferences and recognized privacy signals like the Global Privacy Control (GPC). However, you cannot opt out of essential service-related data collection while actively using the platform.

Data retention

Account information is retained for the duration an account is active plus a reasonable period thereafter. For managed workplace accounts, data retention periods are determined by the customer organization's administrator. Other data is deleted or de-identified when no longer needed, except where legal obligations require longer retention.

Encryption & security

The policy notes that Atlassian uses industry-standard technical and organizational security measures to protect stored information. Specific encryption standards (e.g., TLS, AES) and compliance certifications are not detailed in the text but are referenced in the Atlassian Trust Center.

Is it safe for work?

Yes. For business and workplace deployments, Atlassian functions as a data processor under a Data Processing Addendum (DPA), keeping customer organization content subject to administrative controls rather than standard direct consumer terms.

Source policy: https://www.atlassian.com/legal/privacy-policy